COVID-19 - Customer FAQ'sInformation for Non Isle of Man residents.
The Isle of Man border closed to visitors on 23rd March 2020. Nobody is currently permitted to enter the island without Government authorisation.
This means, that if you were due to stay with us later this year, and travelling from off the island you are currently impacted.
Updated 16th July 2020
I am due to travel to the Isle of Man later this year. The Isle of Man Government has put in restrictions stating that visitors are unable to enter the Isle of Man at this time, what will happen to my booking?
The Isle of Man Government issued an update on the situation with the border on 3rd July 2020, the reopening of the border will be reviewed in 5 stages. The island is at level 4 with travel heavily restricted to the island. Isle of Man residents only can travel to the island but must self isolate for 14 days on their return (the only exception to this is direct travel from Guernsey via an established airbridge, with airline Aurigny operating flights twice a week).
For many of our guests, we know that you will not be able to travel to the island until level 1 is reached. You can find out more about the borders framework below:
Whilst nobody knows when we will reach level 1, it would be fair to anticipate that this could still be a considerable period of time away.
Isle of Man Government Minister for Economic Development Laurence Skelly MHK said on 9th July 2020 "Whilst the future cannot be certain, it is clear from where we sit today that we are unlikely to be able to welcome visitors to our shores again until at least the end of September 2020"
With this in mind we are now offering customers who are due to stay with us at any point for the remainder of 2020 the ability to change the dates of their trip to any point in 2021 subject to availability. There is no extra charge for this equivalent change, unless you choose a more expensive period than was originally booked, or a different length of stay in which case a price difference will apply.
If you don't know when you might want to book to stay at this point, then we are able to issue a credit note to the value of the amount already paid which can be redeemed against a future booking in 2021, this should be at the same property as was originally booked.
If you are due to stay with us and you'd rather wait and see what happens this year then we do not expect guests to have to pay their balance payment 60 days before the holiday, as the situation is ongoing and developing. The balance can instead be collected 7 days beforehand in these unusual times. You may have received an email from us requesting your balance, you can ignore this as it is an automated message.
Can I cancel my booking and take a credit note?
Yes this will be possible. The credit note will be to the value of your holiday and must be used before 31st December 2021. It must be redeemed at the same property that you originally booked, unless it is not available, in which case it can be used at another Island Escapes property.
I am due to stay later in the year and my balance payment is due but I’m nervous about travelling, can I hold off paying this and see what happens?
Until the end of 2020, we are happy for you to hold off making a balance payment until 7 days before the holiday is due to commence.
Various events on the Island have been cancelled, what happens to my booking?
Bookings for accommodation are unrelated to an event, therefore the same process applies as above. We will happily move your booking to next year, subject to availability, or issue a credit note.
I live on the Isle of Man or Guernsey, can I make a holiday booking?
Yes, you are now able to stay at some of our properties. Please visit www.islandescapes.im/staycation to view these.
The Isle of Man Government has announced an airbridge with Guernsey, meaning visitors from Guernsey will be able to visit the Isle of Man this summer, with no requirement to self-isolate.
I am booked to stay on the Calf of Man this summer, what will happen to my booking?
Due to essential maintenance the observatory on the Calf of Man is closed to visitors until the end of July. The rest of the season is fully booked. If there are any changes required to your booking we will contact you.