Holiday cottages in the Isle of Man

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COVID-19 - Customer FAQ's

Information for Non Isle of Man residents.
The Isle of Man border closed to visitors on 23rd March 2020. Nobody is currently permitted to enter the island without Government authorisation.

This means, that if you were due to stay with us in the next few weeks, and travelling from off the island you are currently impacted. As the situation is dynamic and evolving we are now dealing with all bookings taking place before 5th September 2020. For bookings taking place after this date we are treating these as business as usual, but with added flexibility around payments, if this changes we will let you know.

We have put some questions together to help our customers, please contact us if you have any queries not explained below. We ask for politeness and patience at this time, we are a small business with reduced staffing experiencing a difficult time and we will get back to everyone.

Updated 21st May 2020

I am due to travel to the Isle of Man BEFORE 5th September 2020. The Isle of Man Government has put in restrictions stating that visitors are unable to enter the Isle of Man at this time, what will happen to my booking? 

We are offering customers who are due to stay the ability to change the dates of their trip to any point in 2021 subject to availability. There is no extra charge for this equivalent change, unless you choose a more expensive period than was originally booked, or a different length of stay in which case a price difference will apply.

If you don't know when you might want to book to stay at this point, then we are able to issue a credit note to the value of the amount already paid which can be redeemed against a future booking in 2021, this should be at the same property as was originally booked. 

If you choose to cancel your booking, as per the booking terms and conditions we are unable to offer a refund and you should check with your travel insurance provider. 

We would encourage you to help our island and it's tourism industry by not cancelling, as we don't want you to lose your money and would prefer you to choose new dates. We are allowing customers who have booked with us for 2020 to have the first choice of dates for 2021, before opening to new customer bookings. 

I am due to travel to the Isle of Man AFTER 5th September 2020. The Isle of Man Government has put in restrictions stating that visitors are unable to enter the Isle of Man at this time, what will happen to my booking? 

At this time it is business as usual for bookings after 5th September however we do not expect guests to have to pay their balance payment 60 days before the holiday, as the situation is ongoing and developing. The balance can instead be collected 7 days beforehand in these unusual times.

If the situation does not improve we are likely to adopt the same flexibility as we are currently offering to guests that have booked to stay before 5th September 2020.

If you choose to cancel your booking, as per the booking terms and conditions we are unable to offer a refund and you should check with your travel insurance provider. 

Can I cancel my booking and take a credit note? 

If you are due to travel before 5th September 2020, then yes this will be possible. The credit note will be to the value of your holiday and must be used before 31st December 2021. It must be redeemed at the same property that you originally booked, unless it is not available, in which case it can be used at another Island Escapes property.

I am travelling from off the Isle of Man and due to stay before 5th September 2020, but I'd rather keep my booking and see what happens?

Unfortunately the travel restrictions that are in place now are set to continue for a "considerable" period of time, according to the Isle of Man Government. We are providing guests who have booked to stay with us this year, the first choice of dates for 2021 before generally opening up to new customers for booking. We therefore suggest you take action now in relation to your booking. 

I am due to stay after 5th September 2020 and my balance payment is due but I’m nervous about travelling, can I hold off paying this and see what happens?

Until the end of 2020, we are happy for you to hold off making a balance payment until 7 days before the holiday is due to commence.  

Various events on the Island have been cancelled, what happens to my booking? 

Bookings for accommodation are unrelated to an event, therefore the same process applies as above. We will happily move your booking to next year, subject to availability, or issue a credit note. 

I live on the Isle of Man, can I make a holiday booking?

Yes, from Monday 25th May you are now able to stay at some of our properties. Please visit www.islandescapes.im/staycation to view these 

I am booked to stay on the Calf of Man this summer, what will happen to my booking?

If you are due to stay on the Calf of Man and are travelling from off the Isle of Man initially then you may not be able to travel. Please contact us to discuss. For Isle of Man residents who have booked to stay on the Calf a decision will be made in the next few weeks by Manx National Heritage based on the latest Government information. The Calf of Man is currently closed to visitors. 

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