COVID-19 - Customer FAQ'sInformation related to accommodation bookings during the Covid-19 pandemic.
The Isle of Man border closed to visitors on 23rd March 2020.
This means, that if you were due to stay with us later this year, and travelling from off the island you are currently impacted.
Updated 25th September 2020
Information for non Isle of Man residents
I would like to travel to the Isle of Man in 2020 - is it possible?
At this time we are not taking bookings for 2020 from non Isle of Man residents unless you have an exemption from the Isle of Man Government to travel. For more information visit https://covid19.gov.im/
If you are an Isle of Man or Guernsey resident then we will be happy to take your booking. If you are travelling to the Island and looking for a property to self-isolate in then please contact us for more information.
If you'd like to make a booking for March 2021 onwards then we will be happy to accept this. If Government travel restrictions continue beyond that date then flexibility will apply as per below.
If you choose to make a booking to stay prior to March 2021, then you have taken this decision and accept the risk therefore the deposit payment will not be refunded if you need to cancel but you may move your booking at any time up until 4 weeks prior to arrival.
Do I have to pay up front now for a booking in 2021?
We take a 25% deposit on bookings, with the balance now payable just 30 days beforehand. If Government travel restrictions continue beyond March 2021 or fresh ones are imposed then we will be happy to move your booking to alternative dates, offer you a credit note or refund any monies paid. If you choose to cancel your booking, and there are no Government imposed travel restrictions then you will not be entitled to a refund, but can claim a credit note up to 30 days before travelling.
Can I cancel my booking and take a credit note if I don't feel comfortable travelling?
Yes, up until 30 days before you are due to travel you may do this for any reason you choose. Or at any point if the Government imposes immediate travel restrictions.
What happens if the Government prevents us from travelling?
In the event of travel restrictions imposed by the Government we will be happy to move your booking to alternative dates, offer you a credit note or refund any monies paid. If you choose to cancel your booking, and there are no travel restrictions then you will not be entitled to a refund, but can claim a credit note up to 30 days before travelling.
I am due to stay and my balance payment is due but I’m nervous about travelling, can I hold off paying this and see what happens?
We have amended our balance collection date to just 30 days before your holiday is due to commence. We will need to collect this to continue your holiday booking, but up until 30 days before travelling you can move your holiday, or claim a credit note.
If events on the Island are cancelled, what happens to my booking?
Bookings for accommodation are unrelated to an event, therefore the same process applies as above. You may cancel and take a credit note up to 30 days before you are due to travel under any circumstances.