Careers

CURRENT VACANCIES

Driver / Property Assistant (Seasonal)

During the summer season our team are busy ensuring the logisitical side to Island Escapes runs smoothly. 

With over 100 properties round the island, and a large team of housekeepers based in different locations, getting what they and our guests need each day requires us planning ahead to ensure the operations run smoothly.

This summer (June - Sept) we're looking for an enthusiastic individual to join our team 4 days per week working approx 30 hrs per week.

Please note that this role is quite physically demanding (moving bags of bed linen, towels etc) 

Tasks include: 

- Helping organise our housekeeping warehouse at Balthane, Ballasalla, ensuring it is continuously stocked with all items our housekeeping team need. Sorting bed linen, towels and other items on their return from laundry. 

- Packing supplies of bed linen and towels, welcome packs and other items that need to go out to the properties island-wide and delivering them. 

- Liaising with the maintenance and property management team to help with basic tasks at properties such as replacing light bulbs, checking heating and hot water settings etc...

- Helping guests with any issues they might be experiencing during their stay. 

- Supporting the housekeeping team from time to time if any urgent cleaning needs to be undertaken. 

Essential:

Full clean driving license 

Enthusiastic with a good work ethic

Salary: £12.50 per hour plus 2 days paid leave per month employed.

Would suit a student or someone looking for temporary work.

To apply email your CV and covering letter to john@islandescapes.im by the closing date 16th May 2024. 

Property Management Co-ordinator

Providing an excellent guest experience is a key objective of Island Escapes. The Property Management Co-ordinator will ensure that the business runs smoothly on a daily basis, ensuring all systems and procedures are kept updated on an ongoing basis. Any issues arising at our our properties are handled and dealt with    liaising with housekeeping, maintenance and customer service departments.

Based from our office in Castletown the role is a 35 hour per week position. Flexible working options are available, however during April - October there will be a requirement to work to an agreed rota including 2 Saturdays per month (time off instead during the week). This is not purely an office based position as the role will involve travelling round the island visiting our properties at times, so a full driving licence is essential. The role can also be quite physically demanding at times.

An out of hours on call services is provided to our guests, and the role will involve taking a share of the on call phone on an agreed basis not exceeding 2 evenings per week and one weekend per month. Most calls received can be handled without visiting a property, but as part of this there may be a requirement to visit the guest to assist them.

Island Escapes is a technology driven business so applicants would be expected to have strong IT skills.

We are a growing business so career progression is likely for the right person!

Throughout the year there will also be a requirement to undertake work for our sister company Homestay IOM Ltd, supporting the TT Homestay scheme that we run on behalf of the Isle of Man Government. This work will involve liaising with homeowners, visitors and third parties to ensure the scheme runs smoothly.

Regular Key Tasks:

- Keep Supercontrol updated with accurate property information and ensure this is reflected accurately on third party sites such as airbnb, tripadvisor etc…
- Assist guests with any help they may require at the property they are staying at.
- From time to time support our housekeeping business to ensure all properties are clean and ready for incoming guests.
- Conduct spot checks on properties as required.
- Assisting guests or potential customers who visit the office with any face to face enquiries. 
- Handle any complaints received in a professional manner, resolving them appropriately.
- Handle queries from Homeowners as required.
- Manage the TT Homestay Host and Guest inboxes and telephone lines.
- Organise TT Homestay property inspections, conducting these as and when required.
- Be an ambassador for the Isle of Man and share local knowledge, ideas and suggestions for those on holiday!
 

In addition at times there may be a requirement to:

- Monitor incoming bookings that are received into our booking system from various online channels.
- Ensuring all bookings received are synchronising correctly and guest communications are processed in a timely manner.
- Answering guest and homeowner enquiries received by phone or email including taking bookings over the phone.
- Handling and chasing up payments and reconciling accounts.

Essential:

- Proficient in MS Office (particularly Excel)
- Previous Commercial Customer Service experience
- Excellent phone manner 
-  Ability to perform well under pressure 

- Excellent attention to detail

- Driven attitude and excellent work ethic!

Desire for personal development.
Full driving licence essential
Enthusiasm and local knowledge for the Isle of Man and its various tourist attractions

Desirable:

Experience of Customer Relationship Management systems
Accounting or book-keeping experience.
 

Benefits:

·     20 Days paid holiday plus all Manx bank holidays (if these are worked can be taken back in lieu).

·     Discount at our holiday accommodation

·     Pension scheme

·     When called out of hours accrue time in lieu

·     Flexible working arrangements (as agreed).

Salary: £28-£30k per annum

To apply email your CV and covering letter to john@islandescapes.im by the closing date 10th May 2024. 

Housekeepers

We are looking for additional housekeepers to join our growing team ahead of the busy summer season, positions island-wide. . Duties include cleaning and presenting our portfolio of holiday homes to a high standard, ensuring guests arrive to an immaculate home from home, each and every time.

Are you friendly, hardworking, reliable, conscientious and have a good eye for detail?

Are you able to drive, have your own transport and available to work during the week and Saturdays?

If so, we would love to hear from you. Flexible part time hours, good rates of pay and mileage allowance where applicable. Full cleaning kit supplied

Rate of pay £14 per hour plus mileage allowance. 

A full driving licence is required for this position.  Email housekeeping@islandescapes.im for more information and to register your interest.