CURRENT VACANCIES

Property Management Co-ordinator

Providing an outstanding guest experience sits at the very heart of Island Escapes, and this role demands someone who takes genuine ownership of that responsibility. The Property Management Co-ordinator is pivotal to ensuring the business operates seamlessly day to day, maintaining and improving systems, responding decisively to issues, and ensuring every property meets the high standards our guests expect. This is a fast-paced, hands-on position where problems don’t wait, and neither can you; success in this role requires a highly resilient, resourceful individual who remains calm under pressure, adapts quickly, and follows challenges through to resolution.

Based in our Castletown office, this is a 35-hour-per-week role with flexible working options. However, during our peak season (April to October), you will work to an agreed rota including up to two Saturdays per month (with time off in lieu during the week). This is not purely office-based with regular travel across the island to visit and assess properties which is essential, so a full driving licence is required.

We operate an out-of-hours on-call service for our guests, and you will take your share of responsibility on a rota basis (up to two evenings per week and one weekend per month). While many issues can be resolved remotely, there will be occasions where you must attend properties in person, often at short notice. This aspect of the role further underscores the need for someone dependable, proactive, and resilient, who can think clearly and act confidently in unexpected situations.

Island Escapes is a technology-driven business, so strong IT skills and the ability to quickly learn and adapt to new systems are essential.

As a growing company, we offer genuine opportunities for career progression for the right individual—particularly someone who demonstrates initiative, reliability, and the ability to thrive in a dynamic environment.

In addition, you will support our sister company, Homestay IOM Ltd, throughout the year—most notably assisting with the TT Homestay scheme delivered on behalf of the Isle of Man Government. This will involve coordinating with homeowners, visitors, and external partners to ensure a smooth and professional experience for all involved

Regular Key Tasks:

Keep Bookings systems updated with accurate property information.
Assist guests with any help they may require at the property they are staying at.
From time to time support our housekeeping business to ensure all properties are clean and ready for incoming guests.
Conduct spot checks on properties as required.
Assisting guests or potential customers who visit the office with any face to face enquiries. 
Handle any complaints received in a professional manner, resolving them appropriately.
Handle queries from Homeowners as required.
Manage the TT Homestay Host and Guest inboxes and telephone lines.
Organise TT Homestay property inspections, conducting these as and when required.
Be an ambassador for the Isle of Man and share local knowledge, ideas and suggestions for those on holiday!
 

Essential:

Proficient in MS Office (particularly Excel)

Previous Commercial Customer Service experience

Excellent phone manner 

Ability to perform well under high levels of pressure 

Excellent attention to detail 

Driven attitude and excellent work ethic

Desire for personal development

Full driving licence essential

Enthusiasm and local knowledge for the Isle of Man and its various tourist attractions
 

Desirable:

Experience of Customer Relationship Management systems

Benefits:

 

·      35 Days paid holiday (including bank holidays) plus a day off for your birthday

·      Company Performance Related Bonus Scheme

·      Life insurance

·      Employee Assistance Programme

·      Discounted holidays across our portfolio (including those of our sister companies in the UK)

·      Pension scheme

·      Time off in lieu for out of hours call outs

·      Flexible working arrangements (as agreed)

·      Long service enhanced benefits.

To apply please email John Keggin, Commercial Director:

john@islandescapes.im with CV and covering letter, applications close 22nd May 2026

Housekeepers

We are looking for additional housekeepers to join our growing team ahead of the busy summer season. Duties include cleaning and presenting our portfolio of holiday homes to a high standard, ensuring guests arrive to an immaculate home. These positions are island-wide and are flexible zero-hour contracts during the week and weekends, with a full cleaning kit supplied. Pay is £14.70 per hour, plus mileage allowance.

For this position, you will need:

- A full driving licence and a car to travel to each property

- To be a friendly, hardworking, reliable team member who have a good eye for detail

If you are interested, email housekeeping@islandescapes.im for more information.